Probably as worrying as the councils two-month delay in getting any kind of announcement out to Council Tax-payers is this line in their press release: Residents who already pay their Council Tax by direct debit and have not received payment are encouraged to also get in touch via the online form.. Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. We consider those on the lowest income to be residents who get Council Tax Support (a benefit based on the level of household income). read the terms and conditions, and tick the agreement box; activate the account by clicking on the link contained in the email that will have been sent to them. Try contact-the-council@croydon.gov.uk email address. Which seems at odds with reality. 1. On the Grant Approval notice saying that it has been awarded it states 150 Energy Rebate Council Account Credit. Executive Mayor Jason Perry has so far done nothing to extend the opening hours of the councils contact centre phone lines. Thank you for contacting the Council Tax Department. pic.twitter.com/5PFiLmGWCv. Council Tax, get money off your bill The Penn report 2023 . The council can take action to. You can get information on their website. Applications for the scheme are now closed. When to contact your local authority about Council Tax English Cymraeg Guidance on when you should contact your local authority (council) about your domestic property. If youre paying bills via direct debit youre not that poor. Show United Kingdom, NEW Help improve this site by To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. or post a comment below. And according to the governments website, if you dont use direct debit, your local council will contact you from April to arrange a method for paying the rebate. Mr King told LGC his party would be willing to discus the revised budget with the mayor but has ruled out working with Conservatives to block the budget at the second attempt. I then contacted the e-mail address for these clowns Croyctax@croydon.gov.uk & had the following reply. Hide, Send feedback directly to the content team using our website feedback form. In less than a month, Croydon Council was issuing their dissatisfied customer with a legal notice for non-payment of Council Tax. Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. How to register for my online account You can register at www.croydon.gov.uk/myaccount . Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts. Dont worry we wont send you spam or share your email address with anyone. Are Marie Antionette and forgot to pay the baker Croydon Council sought permission to impose the rise without a referendum after declaring itself bankrupt for the second time in three years in November. Hide, Send feedback directly to the content team using our website feedback form. Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. No surprise its them idiots Capita running the show. This appears to contradict Croydon Council's claim, "The majority of payments have now been completed.". You do not need to complete an application for the discretionary rebate payment as these will be awarded automatically. Get in touch with us online, by phone or in person. How to claim your 150 Council Tax rebate to help with rising energy costs. The council will never callresidents to ask for bank details for the rebate, these should only be provided via the online form on the councils website. If the council does not have any contact information for you such as an email or mobile number, they will have to write you a letter. Weve phoned them up and they keep saying that there should have been a facility to give the bank details on the application form, there wasnt. Last week Jason Perry, executive mayor of Croydon (Con) said: I know this is going to be difficult for people in Croydon, particularly when they face other pressures but without the proposed increase, the council would need to make a further 20m of additional cuts this year, putting vital services to vulnerable residents at risk.. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme. All Londoners will face an increase in council tax from March, End of twitter post by Jason Perry - Mayor of Croydon. Call us Lines are open Monday to Friday 9am to 4pm. Posted on February 20, 2023 by insidecroydon. Setting up a Direct Debit is simple and easy and is the most efficient way for us to collect your instalments. Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. : the councils website today. any other taxes or HMRC services You can also get help with signing in and using HMRC online services, for example if you've lost your user ID, password or activation code. The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! Find out about Council Tax, how much it is, and how the money is spent. If you are exempt from paying full Council Tax due to your property or status or because you get full benefit, then you can still get the rebate. Conservative mayor Jason Perry blamed the hike on "financial failures of the previous administration". Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. You can choose whether you want to have the rebate paid into your bank account, receive a Post Office voucher to exchange for cash, or use the rebate to reduce your council tax bill. Payments of this emergency energy rebate were due to be made through households Council Tax accounts from April. The local authority sought the increase in the wake of issuing a section 114 notice last November due to a 130m hole in its budget, effectively declaring bankruptcy for the third time in the last two years. The government need to step in, end the unfair funding of outer London and review Croydon's debt so that we can work with them to create a financially sustainable future.. The majority of payments have now been completed a small number of account holders will be contacted directly for further verification checks. Croydon Council's bank account Sort code: 57-10-70 Bank account number: 01000624 This is because will have already had a 150 payment through the Household Support Fund. If your account is in credit as a result of overpaying your Council Tax in the previous year, you can apply for a refund. As with the covid business grants, theres a strong suspicion that the cash-strapped council might be hanging on to the government cash for as long as it can. Visit the government's website for more information about support for energy bills and the cost of living. You will need your council tax account reference number for the bill you want to pay, if you know it. To set up a Direct Debit, complete a council tax Direct Debit instructionform. but alas it refused to accept my password when setting it up EVEN though I followed the instructions on what the password should contain. Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. Because nobody cares. Bernard Weatherill House 8 Mint Walk The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts, the council says. Croydon has approved plans for a new, boosted council tax support scheme which will provide extra help to residents in need. Err no I do not unless you crooks are removing money from my account to pay someone elses council tax & I know of this happening to someone in Croydon Borough previously though. var pd_tags = new Array;pd_tags["11130094-src"]="poll-oembed-simple"; And let the new elected Mayor, Jason Perry, know what you think by emailing him here: Mayor@croydon.gov.uk or by phoning 020 3253 2017. Within the texts we use the URL textm.co this is a genuine communication from Croydon Council. However, on the second presentation, opposition parties would need a two-thirds majority to make amendments. At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). Follow BBC London on Facebook, Twitter and Instagram. Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. If you are a Croydon resident, you will need to set up an account with grantapproval.uk. In the event of an emergency, the 020 8604 7124 hotline remains available. If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. Visit the government's website for more information about support for energy bills and the cost of living. The council usually does all in its powers to avoid logging missed bin collections. 5. The council reckons even its online form should take around 10 minutes to complete. Each eligible Croydon household in council tax Bands A to D will receive a one-off payment of 150 regardless of the number of people living there. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. The BBC is not responsible for the content of external sites. This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the . We have received an email to say that our application for the 150 Energy Rebate has been granted. Have a Cash flow crisis 7. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. Call us. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. This will update your details. ", He said the increase in tax would amount to "around an extra 4.50 a week, or 63p a day, for the average property. Check your bank statement: has the council paid you your 150 Council Tax rebate yet? 9 Some other shitty excuse Are unable to get over those pesky Rachmanistic behaviours 3. We've matched the postcode to London Borough of Croydon. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Start a new calculation/claim. If you cant get through at the council, try Mayor Perrys work number, at Carlton Building Plastics: 020 8665 1221, The council says, The majority of payments have now been completed a small number of account-holders will be contacted directly for further verification checks.. Residents will need their property reference number located on the top right of their Council Tax bill, contact details, National Insurance number, bank account number and sort code., The council states that, Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.. You can get information on their. Government approves council tax rises of 15% at Croydon and 10% at Thurrock and Slough - in spite of, and because of, their financial mismanagement. 2023 BBC. The council will never call residents to ask for bank details for the rebate. Are IT illiterate If you are contacted in this way, it is going to be a scam. Councillor Mark Watson, cabinet member for communities, safety and justice. giving feedback You can appeal against certain decisions, such as your liability, your Council Tax band, or your eligibility for an exemption or discount. This includes those who receive Council Tax support. ", Please see my statement below regarding Croydon Council's financial position. In the event of an emergency, the 020 8604 7124 hotline remains available. The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over 7.3m. We are committed to making our website . 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Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Send your story ideas to hellobbclondon@bbc.co.uk, Bankrupt council asks government for 636m loan. Enter your email address to subscribe to this blog and receive notifications of new posts by email. You can change your cookie settings at any time. The first is a calculator which can give you an idea of what you may be entitled to. More information can be found on Croydon Councils website here. There will be no change to opening hours at the councils corporate reception, nor at the New Addington and Jeanette Wallace House satellite offices. Please note that these messages may come from both the council and our form provider GrantApproval. Digital self-sufficiency allows all staff to contribute to a local authoritys shared, EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG, We use cookies to personalize and improve your experience on our site. If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. The payment from the government is intended to defray rapidly rising fuel costs, and is a one-off refund, not a loan, and therefore does not need to be repaid. Opposition councillors at Croydon LBC are confident they can block the leadership's first set of budget proposals, which are expect to include plans to raise council tax by 15%. Where this is the case and an Energy Rebate payment has been made, an automatic top up of 50 will be paid to the account the first rebate payment was made or applied to the council tax account. Revised, or reduced? This service is in scheduled maintenance mode. your reference number, this starts with 09/ your Council Tax account reference number, this is the 8 digit number shown on your Council Tax bill under account reference; You will then need to quote the council's sort code and bank account number with your payment. Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Of course nobody is asking what happens if you pay extra for energy via a PAYG meter and youre so poor you dont pay council tax, so you dont qualify for the energy rebate. Elsewhere, Thurrock and Slough councils, have also had requests approved to raise council tax by 10%. Send us a message; Other ways to contact us . | We provide a large number of services for local people, businesses . The councils online form should take around 10 minutes to complete. Where to find us. To help us improve GOV.UK, wed like to know more about your visit today. Most Companies do this regularly if the Council needs guidance contact Virgin, BT or well anyone really. Croydon Council has the MyAccount system where you can link all your different council departments, such as your Council Tax, bins, benefits and rent, and view the information online. Again, the council offers no alternative, off-line method of claiming the government cash, which the council is obliged to distribute (rather than hang on to and hopes no one notices). The local government finance settlement for 2023-24 was published last week, and it confirmed that Croydon had been successful in its request to raise council tax above the 5% referendum limit. Your message wasnt delivered. NEW Help improve this site by For example, card cash accounts, post office accounts and most savings accounts will not. Ah that is unless you More details on eligibility can be found on the councils website. Please i need help. I live on disability benefits and pay higher tariffs for energy and I am yet to receive a penny of any payouts from the government. We are committed to making our website accessible to all visitors. Do not close this page if you would like to continue. How much is your council tax increasing by? Telephone: 01443 863002 (Council Tax advice) or 01443 864099 (Council Tax reduction advice) Further information is available on the Caerphilly County Borough Council website Carmarthenshire County Council Council Tax Department Carmarthenshire County Council Ty Elwyn Town Hall Square Llanelli SA15 3AP
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