Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. I deleted my account. SV is correct. Punk Rock Bowling and Music Festival Tickets - StubHub Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. The complaint claims that the company did not offer refunds for tickets to canceled events. I will never use this company again to buy or sell tickets. FALSE. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. StunHub has to be the worst company in the history of companies for customer service. StubHub to refund over $3 million to more than 8,500 Colorado customers Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. StubHub is represented by McDermott Will & Emery LLP. Never got my refund, asked for compensation and never anything. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern Please add me. The company reportedlydoesnt have enough liquidity to honour these requests though. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. StubHub is an eBay company that began selling and reselling event tickets in 2000. Unfortunately, the seller never came through with the e-mail transfer. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. For Daddario, that price was $6,200. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Ticketholders brought a lawsuit against the company, demanding that they get cash . BOSTON . Class Action Lawsuit Filed Against StubHub - Law Cities I am appalled at their lack of customer service and straight out thievery. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. The suit also calls for a return of customer trust. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Ticketmaster, StubHub removed from MLB ticket refunds suit I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. They too should be held accountable. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. New cases and investigations, settlement deadlines, and news straight to your inbox. It also asked for a reinstatement of the pre-March 20 refund policy. This is the only way to get a cash or credit award under the Settlement. It is possible to request a refund on a purchased StubHub ticket manually. But, as an alternative, the 120% off coupons were also . The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Did StubHub's changed ticket refund policy violate Mass. law? 01-21-2022 10:07 AM. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Less than two weeks later, StubHub amended its policy. Actions does not process claims and we cannot advise you on the I bought my tickets under a much different safety expectation. They never followed up. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. McMillan then asked StubHub to refund his money. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Wisconsin residents could get ticket refunds after StubHub settlement The new policy offerers a coupon. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. StubHub claims it is postponed not cancelled and will not give me my money. Its policies are not just designed to protect consumers. A $5M lawsuit was filed against StubHub over their updated refund policy Bought tickets 2 months in advance for basketball game, never received them. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. According to the filing, McMillan purchased two tickets to an NHL game in early March. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. NEVER USE STUBHUB. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The court is expected to rule in favor of the plaintiffs at the end of the year. The suit was filed in error, according to the plaintiff. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds Well start sending you the news you need delivered straight to you. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. settlement administrator or your attorney for any updates regarding At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. However, it will likely face a significant amount of litigation. At the time of this writing, nothing has been proven in court. A California state court authorized the notice. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. In March 2020, as the scope . This field is for validation purposes and should be left unchanged. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. I listed tickets and never heard back that they sold. I was a part of this fiascoplease add me. He was offered a coupon that was worth 120% of the original price. The news comes just over a week after ticket resale sites began requesting corporate bailouts. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. I purchased OHL tickets the day before the game. Moreover, the company will be forced to refund its customers. FanProtect Guarantee: StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. StubHub is a scam and a fraud. StubHub has not responded to the lawsuit. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Call 1-866-788-2482 to speak to a customer service representative from StubHub. They offered me 125% of price paid in credit or refund to my CC. Click. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Then he retracted, saying that there doesn't seem to be any tickets left for the game. StubHub is the world's top destination for ticket buyers and resellers. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub said I had to wait 7 days after the show took place to get my money. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Not by phone, email, nor chat. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Sign up to receive our free weekly newsletter. I patiently called Stubhub over multiple phone calls and followed all of their instructions. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Add me I had cancelled tickets in Arizona last year. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. All Rights Reserved. It also points to a recent spike in e-ticket sales, which increased ticket prices. Prices may be higher or lower than face value. 24/7 customer support: StubHub refund ruling highlights Calif. precedent companies despise StubHub stopped guaranteeing cash refunds. Call toll-free from the U.S. or Canada, or chat online with support. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I bought 2 tickets to a concert in SC that was cancelled. Furthermore, is there a class action suit against Ticketmaster? StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19.